Designation
Product Implementation Manager
Location:
Thiruvananthapuram
Organisation:
One of the top performing Software-product startup brands in Healthcare Technology.
About the role:
To lead a high-performing team responsible for the implementation software platform across US, UK, and AUS regions. The role requires a strong leader with a track record of managing complex, multi-location implementations and streamlining operational workflows..
Responsibilities
- Global Implementation Leadership: Lead & build a 30+ member team overseeing the full implementation lifecycle across the US, UK, and AUS regions.
- Migration Management: Direct and monitor end-to-end migration from legacy to the new AI-driven cloud platform, ensuring accuracy and minimal downtime.
- Process Improvement: Build and refine operational processes to ensure smoother onboarding, enhanced monitoring, and increased platform adoption.
- Cross-Functional Alignment: Coordinate with Product, Engineering, and Customer Success for operational synergy, feature development, and client satisfaction.
- Team Development: Mentor, coach, and evaluate team members while fostering a culture of ownership, collaboration, and accountability.
- Documentation & Reporting: Ensure comprehensive documentation (implementation, configurations, migration) and provide regular operational performance reports.
Desirable skills:
- 8+ years of experience in operations management, with at least 3 years in leading software implementations.
- Experience working in a high-growth, SaaS-based or healthcare technology environment.
- Experience managing large-scale software implementations spread across multiple locations/countries.
- Prior experience working Night Shifts.